Identify the last settled deposit
Export the account history and find the most recent successful real-money deposit, excluding failed attempts, bonuses and refunds. Record its settlement date, amount, method and the time zone used by the account.
Compare that date with the free-bonus claim time. Do not assume a login, comp-point conversion or cashback credit resets the deposit-recency condition.
- Last successful deposit
- Offer claim timestamp
- Elapsed calendar period
- Account time zone
Confirm eligibility before activation
Ask support whether the exact offer permits withdrawal for the account and save the written answer. If a new deposit is required, read the deposit and bonus terms before funding; depositing solely to unlock conditional winnings can create another wagering obligation.
Keep the offer unclaimed until the answer is clear. Once activated, play can change the balance and make cancellation harder to reconcile.
Document the withdrawal decision
If eligible, retain the deposit record with the accepted offer and completed wagering history. If ineligible, record whether the bonus can be declined or removed without changing real-money funds.
Escalate a conflicting decision with the deposit ID, claim time and support confirmation. Avoid activating another free offer while the first state remains disputed.
Questions players ask
What does Springbok's published three-month rule say?
A customer whose last deposit is older than three months may not withdraw winnings from a subsequently claimed free bonus.
Does cashback count as a new deposit?
Do not assume so; use the last settled real-money deposit and confirm with support.
Should I deposit only to unlock a free bonus?
First calculate any new wagering, fee and eligibility consequences.
Last reviewed: 10 August 2026