What a payout status can mean

A payout request can move through several labels before it reaches its final outcome. The wording may indicate whether the request has been submitted, is being checked, or is being processed. Read the status together with any message shown on the account page so you can identify the next practical step.

Keep the request details available, including the date it was submitted and the status currently displayed. This makes it easier to describe the issue accurately if you need to use the relevant account or support route.

Requested, review and processing stages

Requested

A requested status generally means the payout instruction has been entered and is awaiting the next stage. Check that the request appears in the correct account area and that the displayed details match what you submitted.

Under review

A review status means the request is being assessed before the next action is taken. Avoid creating duplicate requests while this label is shown. Instead, note the exact wording and check whether the account page provides a specific instruction.

Processing

A processing status indicates that the request has moved beyond the initial submission stage. Continue to use the status record as your reference and keep any related account messages together. If the wording does not change or the page does not explain what to do next, use the appropriate on-site contact route.

Choose the right on-site next step

Start with the page where the payout status is displayed. If you need to access your account, use the Log in route. If your question concerns a deposit rather than a payout, review the Deposit section instead of treating it as a withdrawal-status issue.

For a status that needs further attention, record the request wording before contacting support. Keep your message focused: identify the displayed stage, explain what you expected to see next, and ask which account action is required. Avoid sending repeated requests simply because the label has not changed.

For related guidance, review the withdrawal page or the pending withdrawal bonus lock page when the status concerns a payout affected by an account condition.

Frequently asked questions

What should I do when a payout is marked requested?

Confirm that the request details are correct, save the displayed status, and check the account page for the next instruction. Do not create a duplicate request without a clear reason.

How should I handle a payout marked under review?

Keep the exact status wording and any related account message. If no next step is provided, use the relevant on-site contact route and describe the status clearly.