Prepare before selecting a payout route

If a withdrawal review asks you to confirm account details, preparing clear documents in advance can make the next steps easier to follow. Keep the information consistent across the account and any document you provide. Use the existing payout route only after checking which section of the site matches your situation.

This guide is a preparation checklist rather than a promise about which documents will be requested. The exact request can depend on the account review and the instructions shown during the withdrawal process.

Documents to have ready

• Identity document: Keep a current government-issued identity document available if the withdrawal instructions ask for identity confirmation.
• Address document: Prepare a recent document showing your name and address if address confirmation is requested.
• Payment or account details: Have relevant account information available when the instructions require confirmation of the route used for the payout.

Only provide information through the designated account or withdrawal process. Do not send documents to an unverified contact or include unnecessary personal information.

Check each file before submitting

• Make sure the full document is visible and not cut off.
• Use a clear, readable image without glare, blur or heavy shadows.
• Check that names and other details are legible and consistent.
• Review the file for accidental extra pages or unrelated personal information.
• Keep a private copy so you know what was submitted.

If the page rejects a file, read the displayed instruction carefully and correct the specific issue rather than repeatedly sending the same image.

Find the right next step

Use the withdrawal area for payout-related instructions. If the account is still showing a pending status or a bonus-related restriction, open the relevant guidance before changing routes. Deposit instructions are separate from withdrawal instructions, so choose the section that matches the action you are taking.

For a broader starting point, return to the main page and use the local navigation to reach the appropriate account section.